Support
Something wrong with an order, or just checking on it? You're in the right place. There's no account to sign into — you look up an order by its ID.
We're two people. We answer our own email, and we'd rather fix the thing than manage you. If something's broken, tell us and we'll make it right.
Find your order
Every order has an order ID — it's on your receipt and in the confirmation we sent. Look an order up by that ID. There's no login, because there's no account: we don't keep one for you.
The live lookup opens when the store does. Until then, email us your order ID and we'll pull it up by hand.
What we hold, and what we don't
We hold no card numbers. A payment processor handles the card; we keep only a reference to the transaction, nothing more. So there's nothing about your payment for us to lose, leak, or be careless with.
Your order is an append-only receipt chain — placed, paid, shipped or granted, closed — where each step is linked to the one before it by a hash. That means the record is tamper-evident: if any entry were altered, the chain wouldn't verify. It's a receipt you can check, not a record you have to trust us on.
Reach a person
Email shea@loopmmt.com with your order ID and what's going on. A person reads it — the same person who made the thing.
Digital order not downloading, physical order not arrived, wrong item, changed your mind — all of it, same address. We'd rather hear from you than not.